VenSync Privacy Policy

Last Updated: April 16, 2026

VenSync ("we," "us," or "our") is a marketplace that connects venues with service providers such as food trucks and musicians. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile app and website (collectively, the "Service").

1. Information We Collect

We collect the following categories of information:

Account Information

• Name, email address, phone number

• Account role (Venue or Provider)

• Password (hashed)

Profile & Business Information

• Business name, description, photos, videos

• Service packages (title, price, description, duration)

• Location data (venue address, service area)

• Music/food type, specialties, menu items

• Calendar/availability

Transaction & Payment Data

• Booking details and history

• Payment amounts, status, and refunds

• Stripe connected account information (for providers)

• Subscription status and billing history

Usage & Technical Data

• Device information, IP address, app version

• Interaction data (features used, session duration)

• Push notification tokens

• Crash and performance logs (via Firebase Crashlytics)

Location Data We collect location data to enable search, mapping, and notifications. Location is used when you actively search or when providing directions. We do not store precise location persistently unless required for an active booking or service.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service

• Process bookings, payments, refunds, and payouts

• Facilitate communication between venues and providers

• Manage subscriptions and billing

• Send transactional notifications (booking confirmations, invites, disputes, etc.)

• Send marketing communications (you can opt out at any time)

• Detect and prevent fraud, abuse, and violations

• Comply with legal obligations

3. Sharing Your Information

We share information with:

• Stripe — for payment processing, connected accounts, refunds, and payouts

• Google/Firebase — for authentication, database, storage, messaging, analytics, and crash reporting

• Legal authorities — when required by law

• Professional advisors — in connection with legal matters or business transactions

We do not sell your personal data.

4. Cookies and Tracking Technologies

Because VenSync is primarily a mobile app, we use:

• Device identifiers and push notification tokens

• Firebase Analytics and Crashlytics for understanding usage and improving stability

• Limited marketing pixels (if enabled)

You can manage push notification preferences in your device settings. Most analytical tracking can be limited through device privacy settings.

5. Your Rights

You have the right to:

• Access, correct, or delete your personal data

• Opt out of marketing communications

• Request restriction or portability of your data (where applicable under GDPR/CCPA)

To exercise these rights, email us at vensyncapp@gmail.com (mailto:vensyncapp@gmail.com).

6. Data Retention

We retain your data as long as your account is active. After account deletion:

• Transaction, payment, refund, and dispute records are retained for legal, tax, and fraud-prevention purposes (typically 7 years).

• Backup copies may take longer to purge.

7. International Data Transfers

Your data is primarily processed in the United States using Google Cloud and Stripe infrastructure, both of which maintain strong compliance standards (GDPR, CCPA, etc.).

8. Children's Privacy

VenSync is not intended for users under 18. We do not knowingly collect data from children under 18.

9. Changes to This Policy

We may update this Privacy Policy. Material changes will be notified via email or in-app notice.

10. Contact Us

For privacy questions or requests, contact us at: vensyncapp@gmail.com